Privacy Policy

Last updated: 17 September 2026

Azee ("the app") is a loyalty and rewards app for Shopify stores. This policy explains what the app stores, why, and how long for. It is written to be read, not to be impenetrable.

What the app stores

Data	Why
Your store's domain and access token	To connect to your Shopify store and act on your behalf
Customer ID and email address	To identify the same customer across your online store and Shopify POS, and to match balances when importing from another loyalty app
Order ID, order value and whether the order came from POS or online	To award points correctly and to report revenue back to you
Points earned, spent and adjusted	To maintain each customer's balance and answer disputes about it

What the app does not store

The app does not request or store customer addresses, phone numbers, payment details or card data. It asks Shopify only for the minimum permissions it needs: read_customers, read_orders and write_discounts.

The points ledger itself contains no personal information — entries reference an internal customer record, not a name or an email.

Who the data is shared with

Nobody. The app does not sell, rent or share merchant or customer data with third parties. Data is processed only to provide the app to the store it belongs to, and is never combined across stores.

The app runs on cloud hosting and uses Shopify's APIs. Those providers process data solely to keep the service running.

How long data is kept

While installed: for as long as you use the app.
On uninstall: Shopify sends a shop redaction request and all of your store's data — customers, orders, points history — is permanently deleted.
On a customer request: that customer's identifying information is erased. Their points history is retained in anonymised form so your financial records stay intact, but it can no longer be linked to a person.

Your rights, and your customers'

Shopify's privacy webhooks are implemented in full. A customer can ask you for a copy of everything the app holds about them, or ask for it to be erased, and the app responds to both. Requests come through Shopify, so raise them with your store as you would any other data request.

Security

All traffic is encrypted in transit. Access tokens are stored server-side and never exposed to browsers. Requests from your storefront and from Shopify POS are cryptographically verified before the app will read or change any balance.

Contact

Questions about this policy or about data the app holds: [email protected]